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Frequently Asked Questions


When we have high traffic releases order confirmations can be delayed. As long as you received an order number as part of your checkout then your order has gone through. We recommend that you save your order number for your records.

Please contact us using the Contact Form of our home page to initiate an Order Cancellation or a return shipment. Please note that not all orders made can be cancelled. Make sure to include your order number and the product code you wish to return. Returns will be accepted for items within 15 days of purchase. All tags must be attached, the packaging must be intact, and the product must be unused.

Unfortunately, we do not allow customers to pick up their web orders from our stores.

Due to high volumes of inquiries, it can take our customer service representatives up to 24 hours to respond. Sending multiple emails only delays yours and other peoples inquiries, please only email once.

Our Customer Service is available throught our website’s Contact Form.

KOUTSIDIS S. – PAPADOPOULOS G. O.E.
Kipon & Magnisias Street
57008 Thessaloniki
Greece

VAT No: EL800935760